Many thanks for your email and also for all your help in setting up this policy. I would like to say that I feel you have given us excellent service. You have been through many options of health cover and I feel now that he has the best policy suited to him and his son at an affordable price. Who could ask for more?!
You have worked incredibly hard on our behalf, been available out of the normal working hours, and we are very grateful indeed for all the assistance that you have given us. Richard has asked me to send his thanks as well.
Thanks for your help in setting up my health insurance policy. Having MS, I was told by a number of brokers that I would not be covered for that illness. Your advice was very good on this matter and I feel reassured now that I have something in place. You explained things in plain English and the options open to me. Your level of communication was good and you got back to me when promised - sometimes earlier.
Many thanks for arranging cover for my daughter. Thank you for your help, I'm much impressed and will certainly let my friends know how professional you are.
I have found him informative, professional and courteous and would have no hesitation in recommending your company to any individual if Kevin is an example of the staff at your company.
I came to your company from your webpage on the internet so I did not know what to expect. As soon as I spoke to Kevin he answered all my questions with authority and without hesitation putting me at rest. I found it to be a refreshing change to speak to someone who instilled confidence from the start of our relationship.
My husband and I held a Private Medical Insurance Policy via the GP surgery I worked for until retirement. When the renewal came through this July our subscription had been trebled as had all the members in this company scheme.
I spent some hours telephoning companies to find an alternative for us, within our budget and came across Usay Health on a Google search. I emailed several companies found this way.
Darren Smith telephoned me within minutes and spent a great deal of time with me going through our requirements. He made sure that he understood each requirement and in doing so gave me some extremely good advice. He then made me aware of several schemes available to us.
I have always been wary of dealing with the middle man because I sometimes feel pressurised. However Darren was extremely good and at no time did I feel that there was any pressure put upon me to take his advice and felt that I was free to make up my own mind in considering his recommendations.
I have worked for many years in the private medical field as well as the NHS and feel that I was offered the most realistic medical insurance available to me. I am so impressed with Usay Healthand Darren in particular that I have no hesitation in recommending his services to my friends
I'd like to thank you and your colleagues for stunningly good service.
My wife had been worried sick trying to make sense of health insurance as we enter retirement. To help her out, I went on the web this morning and through Google found a number of comparison websites - including your own. I filled out details on three of them.
Your splendid colleague Rebecca Waller rang me back within the hour (to date, none of your competitors has contacted me). Rebecca understood what we needed very quickly and then gave us the information we needed simply, clearly and accurately. I spoke to my existing healthcare provider and came back to Rebecca with more questions. She answered them brilliantly, because she really knew her stuff and knew how to distil her knowledge into clear simple language.
It was a fantastic demonstration of professionalism, doing exactly what the company says it does. We're pretty sure we'll take her advice (and of course, we will write to the insurance company of our choice to tell them about how your company helped us choose them.) But I felt I had to write to you immediately to thank you.
I've not had such stunningly good service from any comparison company or advisor in all my life. I do hope you will expand into advising on insurance cover beyond health insurance.
I have to say that it is not often that one comes across an insurance sales advisor who appears to be more interested in giving one the option to select an insurance product that suits one, rather than actually trying to sell you something!
It has been a real pleasure in being assisted and guided through the intricacies of private medical insurance products by Judith Bratt, whose friendly yet professional approach made me feel confident that the product alternatives she was suggesting would work for my wife and I.
There was no feeling of hard sell, merely a friendly listening ear which is somewhat unusual these days and not a hard sell, which is all too familiar these days. All in all, although I thought I would never say this about buying insurance, a pleasurable experience made the more so by a very pleasant medical sales advisor well trained in treating her clients fairly.
I can thoroughly recommend the services of Judith and of Usay whose name I am sure will become more familiar in the future if my experience is anything to go by!
I'd like you to know that I found Rebecca a very professional, helpful and friendly advisor.
It's not often I have come across such a helpful person, please pass on my comments to Rebecca.
I am very grateful to you for your help, it was prompt, informed, knowledgeable and pitched at just the right level. Your conversations with me alerted me to several aspects of cover which I have made sure are included in the CS Healthcare policy.
Thank you for your recent call. I always enjoy our chats, which contain the rare combination of warmth, intelligence and wit. Based on our conversation, as well as the documentation you have kindly provided, I believe that this is the right policy for my wife.
Alex has oodles of patience and could not have been more helpful in guiding me through the transfer from one healthcare provider to another. His product knowledge is excellent and when I did ask an obscure question he came back to me very promptly with the answer.
He also has the ability to quickly and eloquently translate policy language into plain English.
A joy to deal with!
The advisor I have had the pleasure of helping me sign up for the medical care has been a fantastic employee of your organisation.
The support, help and manners of that individual over the past few weeks had been unmatched by many telephone sales advisors.
I hope that she will be recognised for her professional attitude which inspired me to see the need for the care
It was refreshing to deal with an insurance advisor who did not fit into the "pushy" stereotype. I found our advisor to be courteous with a good telephone manner and when asked to wait whilst we made other checks was happy to do so.
I confess her input (as well as the price) was the primary reason we elected to purchase our medical cover through Usay.
A pat on the back from her supervisor please.
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