Health & Protection Insurance Blog - Usay Compare

Health Insurance Intermediaries: Questions to ask your adviser

Written by Jess Bullock | 05, Dec, 2025

When it comes to finding a health insurance policy, using a health insurance intermediary can help you to find the best policy for your needs at the best price. 

We’re exploring the benefits of using an advised service, what you can expect and the best questions to ask your adviser.

What is a health insurance intermediary?

A health insurance intermediary provides free comparison, advice and recommendations of leading UK insurers. It can help you to ensure you’re getting the best policy for your needs at the best price.

A health insurance intermediary can save the hassle and hard work of trawling through quotes from different insurers. They’ll help you to fully understand what you’re covered for, explaining any exclusions and extras on your policy so you can have full confidence in your cover.

They will be fully authorised and regulated by the Financial Conduct Authority to offer expert advice and recommendations.

Benefits of using a health insurance intermediary

Using a health insurance intermediary can have many benefits, including:

  • Free comparison, advice and recommendations
  • Knowledgeable expert advisers to answer questions
  • Fully understand your policy and what's included and excluded
  • Save money with the best price guarantee
  • Ongoing support throughout your policy duration

If you’re planning to use an advised service, like Usay Compare when you're new to health insurance or looking to renew or switch your policy, here are some key questions you should ask your adviser.


1. Which insurers do you work with?

Using an intermediary that has access to the full market of leading UK insurers allows you to be sure that you’re getting the best policy available to you at the best price.

It also means that you don’t have to spend time comparing quotes from each insurer individually and there's a wider range of options to compare against. 

Some of the leading UK health insurers include: AXA, Aviva, Bupa, The Exeter and Vitality.

2. What coverage options are available?

Knowing the different types of coverage options available on a health insurance policy can help ensure you have the policy that best suits your needs.

You may want to go for a more basic policy that just covers the essentials, which would mean a lower premium. Or you may want to add on extras, which would enhance your policy and provide more coverage for your health.

You may also want to consider family health insurance policies, if you need to add a partner or children to the policy.

An adviser can help you to understand the options available to you and what would be best suited to you, with the best price considered.

3. What elements affect my premium?

It’s helpful to know exactly what affects your premium when making the decision to choose the right policy for you.

Some key factors that affect health insurance premiums include:

  • Your age – The older you are, the more likely you are considered to claim on the policy
  • Your location – Some locations will result in higher premiums based on where you live, due to variations in the cost of private medical treatment
  • Your level of cover – The more cover you’d like on your policy, the higher your premiums will be
  • Previous or current health conditions - If you have a history of health conditions or pre-existing conditions, this could result in higher premiums as the chance of needing to claim is increased

Knowing what affects policy premiums can help you to understand and make informed choices for your health.

 Learn more about health insurance premiums in our blog.

4. What's excluded in my policy?

Whilst you’ll need to know what you’re covered for, you’ll also want to know what exclusions are on your policy.

This can offer peace of mind if you do come to claim and ensure you’re not caught out needing to pay-out-of-pocket.

It’s also helpful to understand pre-existing conditions as if you have one, it’s likely it won’t be covered on your policy. Your adviser will be able to explain what’s classed as a pre-existing condition and help you understand if you have one and why it wouldn’t be covered.

Knowing what’s excluded can also help you to make an informed decision on your health insurance and what policy would work best for you.

5. Will my policy renew each year?

Understanding the renewals process is a great way to ensure you’re always getting the best policy for you, with value for money in mind.

By considering your options at renewal stage and comparing policies again, you may be able to save money in comparison to the renewal quote offered by your insurer.

Your insurer will usually contact you with a quote to continue your cover, usually with an increased premium. If you want to go ahead you can, but it may be worth returning to Usay Compare to see if you could be saving money with a different insurer.

Those are our key questions we think it’s important to ask your adviser during your consultation to get the most out of it and ensure you have full confidence in your policy.

If you're ready to find a health insurance policy, or you're looking to see if you can save by switching, get in touch for a free consultation.

Fill out the form below to get a quote or give us a call on: 01285 864670.