Complaints Publication Report
Firm name: UsayCompare
Group (if applicable): Ardonagh
Other firms included in this report (if any): None
Period covered in this report: 1 July 2023 - 31 December 2023
View brands / trading names covered by this report on our FCA register entry
| Number of complaints opened by volume of business | |||||||
| Product / service grouping | Intermediation (Within the Reporting Period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | - | - | - | - | - | - | - |
| Home finance | - | - | - | - | - | - | - |
| Insurance and pure protection | 19.70 per 1000 policies in force | 505 | 439 | 1.59% | 97.49% | 17.31% | Advising / Selling / Arranging – Unclear Guidance / Arrangement |
| Decumulation and pensions | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - |
| Credit related | - | - | - | - | - | - | - |
| Claims management | - | - | - | - | - | - | - |