Complaints Publication Report

Number of complaints opened by volume of business

Product / service grouping

Intermediation (Within the Reporting Period)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking and credit cards

-

-

-

-

-

-

-

Home finance

-

-

-

-

-

-

-

Insurance and pure protection

22.84 per 1000 policies in force

666

737

2%

97%

22.52%

Unclear guidance/arrangement

Decumulation and pensions

-

-

-

-

-

-

-

Investments

-

-

-

-

-

-

-

Credit related

-

-

-

-

-

-

-

Claims management

-

-

-

-

-

-

-