- About
- Usay Your Story
At Usay Compare, we believe that behind every private medical insurance policy is an individual story worth telling. That’s why we’re launching Usay Your Story — a heartfelt campaign inviting everyone to share how their policy has made a difference in their lives.
Whether it’s the peace of mind you feel knowing you're covered, the support you received during a health scare, or the way a policy helped you or a loved one get back on your feet — we want to hear it.
We’re looking for authentic, emotive, and powerful stories — and we’ll be featuring selected submissions across our platforms. This is your chance to be heard, to connect, and to help others understand the true impact of being protected.
Tell us your story.
#UsayYourStory
How to send us your story
Tell us in your own words what your policy means to you. The easiest way to send us your story is to upload a short video of you telling it, to Instagram, Facebook, TikTok or LinkedIn. Tag Usay Compare in your post and use the hashtag #UsayYourStory
Alternatively you can send us a voice note, send us your video or write your story in a meessage.
Email your stories via the buttons below. By sending your story to Usay Compare, you agree to sharing it with our community and inspiring others.
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WIN Health Insurance for a YEAR!
Want fast access to private treatments?
Looking for peace of mind over your health?
Want benefits and discounts to support a healthy lifestyle?
Get involved in our competition for your chance to win free private health insurance.
It's easy to enter by sharing with us your story of how health insurance has made a difference in your life before 31st December 2025.
Emma's Story
Emma regularly uses her PMI policy to book GP appointments without the long waits.
Beyond the convenience of health insurance, Emma has also relied on her policy to access physiotherapy for both of her daughters, who have hypermobility, ensuring they get the care they need, when they need it.
Lorraine's Story
As a busy mum of four, PMI has made a huge difference in Lorraine's life, for her and her family.
Lorraine and her family use their policy to get quicker access to treatments and have peace of mind when the unexpected happens.
Katharine's Story
Katharine has faced many challenges with her health, including skin cancers and melanomas, fybromyalgia and osteoporosis. Through it all private medical insurance has given Katharine the peace of mind she needed.
It meant faster access to appointments and leading private hospitals and specialist. Katharine used Usay Compare to find the right health insurance to help get her health back on track.
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What is Private Medical Insurance (PMI)?
PMI is an insurance product designed to provide fast and effective medical treatment outside of the NHS. When you take out a policy, you and the insurer agree that should you fall ill or suffer an injury, the PMI policy will attempt to return you to the same level of health you had when you took out the policy.
There are many benefits of PMI, including:
- immediate private treatment for covered conditions
- direct payment for diagnostics and treatment at a private hospital
- Access to the latest, breakthrough treatments and medicines
- More flexibility and superior comfort
- Benefits and rewards to support a healthy lifestyle
How Do I Purchase Private Medical Insurance?
There are three main ways to buy private health insurance:
Direct from an insurer
Through a broker or intermediary
Through an independent financial adviser (IFA)
What's the difference between an intermediary and a broker?
Broker: A broker works to match clients with a specialist insurance company or policy and will charge clients for their services.
Intermediary: Intermediaries offer advice and expertise to help clients find an insurance policy and company, however they don’t charge for their services. So if you choose to buy PMI through an intermediary, like Usay Compare, your premiums will be the same as if you go direct to the insurer.
The main benefit of using an intermediary is the ability to compare lots of different companies and policies to find the best one to suit your requirements.
What Makes Up A Private Medical Insurance Policy?
Private medical insurance policies consist of two main elements: core cover, which comes as standard, and add-ons, the extras that cost more, but enhance your cover.
Core Cover Includes:
In-patient cover
Cover for when you’re admitted to hospital and stay overnight. Cover includes:
- Hospital accommodation charges
- Specialist fees such as consultants, surgeons and anaesthetists
- Diagnostic tests and scans such as CT, PET or MRI, plus X-rays or physiological tests
- Some insurers also offer additional benefits, such as physiotherapy, as part of their in-patient cover.
Day-patient cover
Covers you when you’re admitted to hospital and discharged the same day. Covers the same things as in-patient cover.
Out-patient cover
Covers you when you visit a hospital and return home the same day without being admitted – in other words, you’re not given a hospital bed. Out-patient cover includes:
- The cost of consultations
- Diagnostic scans/tests
- Some minor surgical procedures
- Some insurers also include physiotherapy in their out-patient cover.
You can choose to remove this cover, limit it, or choose a fully comprehensive option. If you choose to limit your outpatient cover, the options range from £500 to £1,500.
Core Cover Options:
Hospital lists:
All insurers have a list of approved hospitals you can choose to attend for treatment. You may be able to reduce your premium by excluding certain prestigious or city centre hospitals.
No-claims discount (NCD):
Your level of NCD will vary according to whether you currently have PMI or not. If you have, the insurer will take your claims history into account when calculating your premium. If you claim on your policy, your NCD may reduce – the amount it will reduce by varies according to your insurer. If you don’t claim on your policy for a full year, your NCD will increase.
Six-week option:
The six-week option is a great way to reduce your premiums. If you choose the six-week option, and your treatment is available on the NHS within six weeks, you must use the NHS. If NHS treatment isn’t available within six weeks, your policy will cover you for immediate private treatment.
Excess:
If you choose to add a voluntary excess to your policy you will be responsible for the first part of any claim you make, to a specified amount, ranging from £100 to £5,000. Most excesses are offered per person per year, though some insurers offer an excess for each claim, which is another way to reduce your premium.
Tailoring Your Policy
Health insurance policies can be tailored to suit your needs and your budget. Once you’ve chosen the insurer you want to provide your core cover, you may wish to reduce your premium by limiting or reducing some benefits. You may prefer to add extra benefits and cover, though this will increase your premium.
Optional Add-on Modules
The following optional add-ons can enhance your cover:
Optical
Optical cover can help pay for the cost of eye tests, glasses or contact lenses (usually provided if there has been a change in prescription). Alternatively, you can opt for a more general level of cover, which will pay for some general optical costs.
Dental
Get cover for general dental treatments – crowns, fillings, accidental damage and dental emergencies. Alternatively, you can opt for a more general level of cover, which will pay for some general dental costs.
Travel
This includes standard travel insurance features, such as cover for missed or delayed flights, loss of travel money and passports, legal protection, and some winter sports. More importantly, you will be covered for any medical emergencies while abroad.
Psychiatric
This covers you for the diagnosis and treatment of most mental health issues. Cover varies from insurer to insurer, but usually includes access to in, day and out-patient treatments.
Therapies
This covers the cost of physiotherapy, osteopathy and chiropractic treatment. Some insurers include other holistic therapies.
What Conditions Does Private Health Insurance Cover?
If you’re fit and healthy, private medical insurance covers most acute medical conditions. Commonly covered conditions include:Cancer including palliative care, diagnosis, chemotherapy, radiotherapy, etc.
Heart disease including aftercare cover
Stroke aftercare
Sports injuries unless you’re a professional sports person
Mental health issues including counselling and psychiatric care
Complementary therapies such as physiotherapy and osteopathy
Alternative therapies including acupuncture, chiropractic, homeopathy, etc.
Exclusions
All insurers have exclusions, which explicitly state what isn't covered by their health insurance policies. Generally, these exclusions include anything that will only ever be dealt with by the NHS – including:Accident and emergency
Chronic conditions such as asthma and diabetes
HIV and Aids
War, riots and terrorism
Dangerous sports such as base jumping, snowboarding, etc.
Each insurer has its own list of exclusions, and our expert advisers will happily talk you through what is and isn't included for any policy we sell.
Cancer Cover
When selecting what level of cancer cover you would like, each insurer has different options. These options are generally:
Included in core cover
Your diagnosis will be covered by your out-patient limits and treatment will be covered by your in- and day-patient cover.
Advanced cancer drugs
Access to expensive drugs not normally available via the NHS. You will receive all diagnosis and other treatments via NHS.
Full cancer cover add-on
Covers all diagnosis and treatments of cancer without limits.
Nil
If you don’t want any level of cancer cover.
Provided you have cancer cover in core or as an add-on, you would be able to have CT, PET, MRI scans and any specialist consultations. Once you’ve received a diagnosis you can then begin to receive treatment under your policy.
Cancer Treatment
Your policy will cover all in-patient and day-patient treatment, chemotherapy, radiotherapy and out-patient consultants in full.
This means that whether you need an operation, or the latest drugs and radiotherapy treatment, your insurer will cover these costs.
The good news is that even if you’ve opted to reduce your out-patient cover, when it comes to cancer treatments your insurer will generally remove your limitations and cover you in full.
Underwriting Options
There are two main types of underwriting for PMI polices: moratorium (sometimes called mori) and full medical underwriting (FMU).
Full Medical Underwriting
Full medical underwriting (FMU) requires you to provide your complete medical history – and that of all policyholders – when you take out your policy. The information you provide may mean the insurer excludes certain conditions from cover for the lifetime of the policy.
Moratorium Underwriting
Moratorium underwriting doesn’t require you to disclose your medical history. However, for the first two years of your policy you won’t be covered for anything you’ve had symptoms, treatment, medication, diagnostic tests or advice on in the five years before your policy start date.
If, after a two-year consecutive period, you meet certain criteria (usually this includes remaining symptom, treatment, medication or advice free from that condition), then it will become eligible for cover.
Moratorium underwriting offers the potential for pre-existing conditions to be covered after a two-year period. Usay Compare can set up a moratorium policy over the phone to provide you with immediate cover.
Renewing/Switching Your Health Insurance
After 12 months, your policy will come up for renewal. You can renew with the same provider, or switch to another insurer. Usay Compare specialises in the switch process. We compare our panel of the UK’s leading insurers to find you the best deal, even if you didn’t take your original policy out with us.
If you already have private health insurance, you may be able to switch your policy to a new provider to save money without compromising on cover.
Each insurer has its own switch eligibility criteria, which generally include: no claims in the past 12 months, no ongoing symptoms, treatments, or diagnostics, and nothing planned or pending. Some insurers have other criteria, but we can guide you through the switching process.
Switching means any conditions covered by your existing policy may also be covered by your new policy, ensuring continuous cover.
What about the NHS?
Private health insurance is intended to complement the services provided by the NHS, not replace them. The NHS provides a good service for millions of people in the UK today – those who want a faster, more convenient level of treatment for themselves and their families choose private medical insurance.
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Some things aren’t covered by health insurance, and are better taken care of by the NHS – including A&E and maternity services. The NHS handles these elements, while PMI takes the strain off the system by treating acute conditions quickly and effectively.
Private medical insurance gives you the peace of mind that comes from knowing, should you become ill, you can receive private treatment quickly, to return you to your normal level of health as soon as possible.
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