What they say...
Client reviews and testimonials
We think our advisers are the best in the business, but don’t just take our word for it, our clients have a lot to say about them too. We are rated Excellent on independent review platform Trustpilot and regularly see common themes throughout our reviews and feedback. See below all the ways our clients appreciate our advisers' help and some of their own words on the subject.
Most people will find there are queries at every turn when it comes to health insurance. Firstly understanding what you really want; ‘What company suits me best?’, ‘how much cover do I need?’, ‘do I need out-patient cover?’. Then knowing what all the small print means, how to handle any existing conditions and knowing that you’re getting the best price.
Bernad Douras ‘I must have asked him a thousand questions and he was able to answer everything. It totally put my mind at rest and felt happy that I had been advised of the right product. If you need the correct guidance I would strongly recommend Usay’
Jonathan Richmond 'Ellie explained it all in detail and was more than happy to answer all of my, often stupid, questions and has made it clear I can call if there are any more. I didn’t just feel like a number at all, due to the personal touches throughout that I couldn’t recommend this service more if you’re interested in private medical insurance, it was just all brilliant.'
Katie Marden 'He made me feel at ease and never made me feel like any questions I had were silly. Excellent customer service which I've spoken to many a friend and family member about.'
Paul Teasdale 'Great service from Martin Murphy. Martin knows his business inside and out and was very patient with all my questions. Extremely helpful. I highly recommend.'
We know everyone’s busy and trawling health insurance policies and small print is not how you want to spend your precious hours. A frequent theme in all our reviews is how much easier it is when our advisers take the job off your hands.
Lisa Pascaud ‘Really easy to set up and more competitive than going directly to health care company, they also ask you exactly what you need from your policy and search the best company to place you with which takes the arduous task out of your hands.’
Gulzar ‘The broker at Usay, Chris Ford is a great guy, both polite and informative, he really made the whole otherwise complicated process simple and easy to understand. I highly recommend this company and especially if you can get Chris to sort out your policy!’
Stels Stvens 'Thomas Curwood made my life really easy. His knowledge in this field and the help and advice he offered made my decision making really easy. I'll definitely recommend Him as an adviser.'
Sven Payne 'Becky Bailey guided me through the whole process to provide health insurance for my German partner living in the UK after Brexit. This was easy and set up as l spoke to her. After a lot of worry before, not knowing what to do or where to go, l can say Becky's service was 5 Star. Thankyou Becky.'
Whether you have an existing policy you are keen to review or you are searching for a new one, it is staggering how much money our advisers can often save our clients. Sometimes they can even improve on the cover and save on the premiums.
Krasimira Hutchins 'Outstanding service from Bradley. I was dealing with Bradley and he is an outstanding agent! He found me the best deal on the market! I ended up paying 40% less for a much better cover than I had. He was very professional and worked around my requirements and budget. I will be calling him once it’s time to renew. Outstanding customer service and a wonderful guy!'
Melanie Bailey 'Wow! Incredible service - highly recommended! Wow! I thought I'd just got lucky with the advisor I got on the phone, but looking at the reviews it wasn't just me who's impressed. An incredibly knowledgable advisor, who knew the market inside out. Saved me several thousands of pounds a year, replied to my emails, rang me back regularly with updates, well spoken and polite. I shall definitely be back - highly recommended!'
Martin Benyon Thomas Kemp 'Amazingly detailed service, nothing was too much trouble on an evening call, time was taken to explain everything in an extremely polite manner. I have as a result, saved £400/month on exactly the same policy with my current providers so what’s not to like. Bravo Usaycompare - and thank you.'
Our advisers' knowledge and experience is paramount, but they are also friendly, helpful and easy to talk to. They are based in our call centres in Cirencester, Bristol and London and won’t make you feel silly for asking lots of questions. Our advisers genuinely care about getting the best quotes and policies and will always put you first.
Mande 'Ross was very helpful, friendly, quick and professional. He made the process very easy to understand. Thank you Ross for helping me to get my plan up and running 😀'
Dayara Vaz 'I spoke to Mr Thomas Curwood regarding a life insurance policy for myself and my partner . Mr Curwood was so friendly and helpful and he made the whole procedure so straightforward and stress free . I've avoided doing a policy for months but Mr Curwood put my mind at ease and sorted everything out for me . I would highly recommend Mr Curwood for anyone who gets overwhelmed with the whole process.... very friendly and very understanding. Great service. Very knowledgeable, friendly and efficient. Would highly recommend.'
Our service is completely free and our advice is totally independent and impartial. There is absolutely no pressure or obligation to purchase a policy. Our advisers are here to help you understand better the options available to you. Once they have made their recommendations, they will allow you all the time and freedom you need to make your own choice.
Anthony Mander 'Our discussions were very informative and comprehensive. There was no pressure sales approach. All in all offer the was well worth considering; and with the 10 day cooling off period has added to our confidence to proceed with our considerations. We have no hesistation to recomend Usay comapare.'
Brian 'All questions answered, no pressure to. ‘sign today’, a clear explanation of the product selected and what to expect in the future.'
Mr Roger Nicholls 'Very helpful, friendly staff, helped me find a private medical insurance but no pressure tactics like some companies which I like.'
Jane Warner 'He talked me through all the policy options, put no pressure on me to make snap decisions and did not pester me with follow-up calls while I was considering what to do. Overall Bradley gave an excellent service!'
Genuine care for supporting the health and wellbeing of our community of Usay customers - old and new - is at the heart of everything we do. Finding the perfect policy, at the best price is our mission, and making the process as seamless as possible is always our aim.
Gary Rowland 'Exemplary Service. It's truly rare for Customer Service to be this good. I needed PMI having exited a company scheme and was daunted by the myriad of options in the market place. I needed a trustworthy comparison, a clear recommendation and competitive pricing. USAY provided exactly that. No sales pitch, just facts and explanations delivered with personalisation. Harry in particular demonstrated depth of knowledge and delivered a frictionless purchase experience, thank you.'
Elizabeth Bond 'The customer service is exceptional!!! Thank you Jordan for your help and tenacity to make an easy switch from my current PMI provider. Thorough checks to ensure you receive the cover you truly want! Jordan helped me receive even more cover, whilst saving me money. Thank you for your efforts. Highly recommend!!!'
Janet Owens 'Steve Wraight first class customer service. Steve Wraight has been absolutely fantastic. He gave me all the facts I needed to make the right decision for my current circumstances on private medical insurance. He wasn’t pushy at all and was extremely patient when I was asking lots of questions before making a decision. First class customer service.'
Here at Usay Compare, we can help you to compare prices and cover from the market leading UK health and life insurance companies such as Aviva, AXA and Bupa. Our service is completely free of charge and we are totally independent and impartial.
Our unparalleled team of friendly, expert advisers are on the end of the phone, ready to guide you easily through the whole process. They will get to know your unique individual requirements, do all the hard work comparing prices and policies for you; then advise on the best and most cost-effective quote.
Below are our in-depth guides to help you decipher the various Health Insurances available and learn more about how they work. Don't forget our advisers are always at the end of the phone to offer free, expert advice should you prefer to speak to someone in person.
For more expert advice and reviews of the top UK Health Insurance companies, click below.