We are starting the process now of returning to our offices and a more recognisable working environment – as we join the country in our collective journey back to normal. We are keen to get our close-knit teams working together again, but the priority has always been their health. Safety is key – returning straight to pre-covid ways is neither sensible nor practical. We are therefore implementing a dynamic return to the office strategy following a comprehensive health and safety review – and of course a rigorous deep cleaning programme. Office seating plans have been rearranged to keep everyone at a 2m distance and a phased return rota is being implemented to make this feasible.
As ever though, our service to our clients remains unaffected. Our advisers are on the end of the phones, ready to help new and existing clients to find the perfect policy, quickly and efficiently. We continue to work closely alongside our insurers to understand the latest measures and adaptations to policies, to ensure we continue to recommend the best policy for you. We hope this update finds you safe and well, and finding your own route back to a more normal life.
Latest Update: 6th July 2020
As COVID-19 continues to impact us all, we want to reassure you that our team is working hard and completely operational; here to help protect your health, your family and your income at such a crucial time. We are working remotely, within government guidelines, but with no change to the service provided to you. We are contactable through all the normal channels and are here to answer your queries and concerns. As ever, our expert advisers are on the end of the phone locally, to resolve any questions you may have regarding a current policy, or talk you through the benefits of a new one. We have been working closely alongside our insurers to understand the latest measures and adaptations they are making to ensure customers are receiving the best possible services and value despite the unprecedented circumstances. As the situation evolves we are also monitoring closely any alterations to the scope of new policies; to ensure we continue to recommend the perfect policy to suit your requirements. These changes are updating regularly and can be confusing, so don’t hesitate to get in touch, or for more information see below our list of FAQ’s.
April 2020 Update
Assuming this is not a condition that was existing prior to taking out the policy, (and thus excluded) you should find there are no restrictions to claims for treatment of underlying conditions which are exasperated by coronavirus.
In general yes. You can submit a claim to your insurance company should you require planned treatment as a direct result of the virus. This, as always, would be subject to the policy Terms and Conditions.